Frequently asked questions

Anyone with a priority 2025 AJ Bell Great North Run entry will be sent an email in November with instructions on how to secure their priority place. The email is sent from run@email-great-run.org so please ensure you add this address to your safe senders list and keep an eye on your junk mail folders. The deadline to register and pay for the priority entry is 2pm on Monday 9 December 2024.

The email will include a link to our booking partner Let’s Do This. Follow the steps below to the complete the booking form and pay the 2025 entry fee to secure your entry.

If you do not receive an email in November please contact us here to let us know.

1 Click on the link in the email to visit our booking partner Let’s Do This.

2 Enter your email address and complete the booking form.

3 Click on ‘Checkout now’ to proceed with your booking.

4 Complete the booking form and select ‘Continue’.

If you receive an error message.

Your email address, surname and date of birth must match the details that we have for you (i.e. the details you entered when you bought your membership or when you entered the Great North Run). If you receive an error message, please check these details and try again. Note that the error messages appear next to all three fields, even if just one of the fields is incorrect.

5 On the next page you can choose to add on any merchandise or skip to proceed to payment.

6 Once payment is complete, you will receive a booking confirmation email from Let’s Do This confirming your entry. You will also receive an email from Great Run

When you enter the ballot, you are asked to submit payment details to cover the entry fee (plus any optional merchandise). You will need to authorise this payment, if requested by your bank, in order to complete your entry, however no funds will be taken from your account at the time of entry. It is important that you have the necessary funds available in your account at the time of the ballot draw. The activity in your account during this time can vary with each bank so if you want to question it please contact your bank directly.

If you are successful in the ballot, the total amount is then deducted.

If unsuccessful, the amount will be released back into your account.

Once you have entered the ballot you cannot change the card details, you would need to be withdrawn so you can re-enter the ballot using the new card.

Please contact by email here to request to be withdrawn from the ballot. Please include your name, date of birth and post code so the customer services team can locate your entry.

You would need to send the request in before 10am on Monday 12th February.

Please contact us by email here to request to be withdrawn from the ballot, and include your name, date of birth and post code so the customer services team can locate your entry. You would need to send your request in before the deadline.

All entrants of the ballot will receive an email to let them know whether or not they have been successful.

We aim to contact you if you are successful/unsuccessful shortly after the ballot is drawn.

If you’re successful in the ballot you are automatically allocated a place and are bound to the event terms and conditions. We’ll get in touch via email periodically in the run up to the event with pre-event information.

We’re only able to offer a refund in the case of a medical issue. This is only applicable up to 10 weeks prior to the event and on production of a medical certificate. All refunds will incur a £5 admin charge. If you aren’t able to run but don’t qualify for a medical refund you may withdraw and transfer the entry to the following year. This must be done by the deadline. More details can be found here. A refund will not be given and the guaranteed place for the subsequent year will be subject to the standard entry free. Once withdrawn your place cannot be reinstated. For more information about the withdrawal and refund policy please see our full terms and conditions here.

The September ballot closed on Friday 13 September. The ballot draw took place the following week and all ballot entrants received an email with the result of the ballot entry by Wednesday 18 September. You can also check the status using our ballot checker here.

If you’re unsuccessful in the September ballot, you will be given the opportunity to enter the January ballot for another chance to get a place. We’ll contact you in the New Year with a reminder about the January ballot. For those who want to guarantee their entry into the 2025 Great North Run there will be a limited number of Great North Run Memberships available. All ballot entrants will receive information about the GNR Membership in due course. There will also be many charity places available for the 2025 Great North Run and all ballot entrants will receive information about charity entries in due course.

Like previous years, ballot entrants need to enter their payment card details when they complete their ballot registration form. This allows for the simplest and easiest way to ensure the entry is confirmed if successful in the ballot. Funds are only taken from successful ballot entrants at the time of the draw. No funds are taken from unsuccessful ballot entrants.

The September ballot does not affect runners who withdraw from the Great North Run in line with the withdrawal T&Cs. You will be contacted with details on how to apply for your guaranteed entry in November. You don’t need to apply for the ballot.

The September ballot does not affect Great North Run members. You will be contacted with details on how to apply for your guaranteed entry in November. You don’t need to apply for the ballot.

The September ballot does not affect charity entries. Charities can apply for places in the same way and will be contacted with details on how to do this in October.

Entries for the next AJ Bell Great North Run membership term (2025-2027) will open after the 2024 AJ Bell Great North Run takes place. More details about the membership scheme can be found here (Please note these places are capped and are offered on a first come, first served basis)

The membership scheme guarantees the runner priority entries into the next three Great North Run’s. Please note, you still need to pay the entry fee and register to enter each year, but the membership status means that you will be sent a priority link to enter and won’t need to apply for a place in the ballot or via a charity. Members are contacted via email in November each year and given a priority entry window to secure their place in the following year’s Great North Run.

For more information please click here.

If you would like confirmation of when you joined the Great North Run membership scheme and how many years of your term are remaining please contact our customer services team, so we can check for you, by clicking here

Please include your full name, date of birth/post code so the team can check on your membership status.

If a member’s current membership term has expired, we will send an email shortly after the AJ Bell Great North Run has taken place, with instructions of how they can renew their term for a further 3 years if they would like to. Please note these places are capped and are offered on a first come, first served basis.

Great Run has partnered with Let’s Do This to take event entry bookings. The partnership includes the ballot for the Great North Run.

When you enter a Great Run event, your entry information and payment is processed by Let’s Do This and passed securely to Great Run. Your bank statement will show Let’s Do This against your event entry and you will receive a booking confirmation email from Let’s Do This, in addition to your usual entry confirmation email from Great Run. All pre event advice and information will arrive in your inbox from Great Run.

When you book a Great Run event (via the Let’s Do This booking platform), you’ll receive an exclusive discount code to share with friends that gives them 10% off their first booking through Let’s Do This. Once the discount code is used, you’ll also receive 10% off your next Great Run event entry. (Please note, this applies to all events except the AJ Bell Great North Run)

The Halloween Great Run Solo challenges lasts the full month of October. To complete the challenge, and receive your medal, you need to complete, and log, 12 runs/walks (or more) between 1 and 31 October. Runs/Walks can be of any distance.  

Entries for the Halloween Great Run Solo Challenge open in September and close on Tuesday 8 October at 10am.

As long as you entered before the closing date of 8 October, yup, you can.

We’re aiming for all medals to arrive in November – all being well with deliveries. Wear it with pride!

The optional, second part of the challenge is to add up the distance over your 12 runs (or more). If you’ve managed to hit a certain distance marker, you could earn a distance award and a special digital finisher’s certificate: 30 miles – Fright on track; 60 miles – Wicked Effort; 100 miles – Fang-tastic Achievement

You don’t need to enter this separately – if you’ve already entered the Halloween Challenge then you already have the chance to achieve a distance award. When you log your results at the end of the challenge, you’ll need to calculate your total distance covered.

You can log your runs using our online run tracker. This will make tracking your progress and submitting your challenge results easier. To do this you’ll need to enter your Great Run registration ID, which can be found on your entry confirmation email, plus your date of birth.

Or you can choose to keep track of your runs yourself using your own tracking device or app, and simply visit the results submission page at the end of the challenge. If you choose this option, you’ll need to enter your total running time, total distance, upload a (optional) screenshot of your activity, and confirm that you’ve completed the challenge.

All runs must be logged by Friday 8 November at 10am in order to receive a medal for this challenge.

Yes, you can do more than one activity per day. Just don’t overdo it!

Yes, you can use a treadmill to reach your target. Just remember to track the activity.

Great Run Solo is a series of virtual running challenges you can run at your own pace. There are a range of challenges from 7 and 28 day distance challenges to a monthly accumulator challenge. If you have a question about the challenge that isn’t covered below please contact us here.

Yes. Great Run Solo 7 or 28 day distance challenges start every Monday, so you can choose to start on the Monday just gone or the next Monday in the calendar. Great Run Solo monthly accumulator challenges start on 1st day of each month, though you can enter up to the entry deadline (see challenge pages for more information).

Yes, the challenge deadline depends on the challenge you choose. Monthly accumulator challenges end on the last day of each challenge month.
All distance challenges end on a Sunday. Depending on which distance you choose, your challenge period will be 7 or 28 days. If you are doing a 7 day challenge then the finish deadline is before midnight on Sunday. If you are doing a 28 day challenge then the finish deadline is before midnight on the fourth Sunday.

Challenge results can be submitted on the challenge page up to 7 days after the finish deadline of your challenge. If results are not submitted within 7 days we will assume the challenge was not completed and you will not receive a medal.

To join, simply select your challenge and enter online. You will receive an email confirming that you have entered once the sign up process is complete. Please keep this for reference as this contains your unique Great Run ID that you will need to log results and track your activity.

We suggest you use a tracking app to log your running activity during your challenge – any tracking app or watch can be used. You also have the option of using our online tracker to log each run as you go so that you can see a record of your progress. The online run tracker is available on each Great Run Solo Challenge page during the challenge period.

Once you have completed your challenge you will need to confirm that you have completed the challenge and submit your results to get your medal. Whilst it is not compulsory, we invite you to upload evidence of your runs. This could be a screenshot of your running app, a photo of your watch, or even a photo of your own running diary/log.

You can choose to log each activity as you go through the challenge using our online tracker. This feature will be available on the challenge page to use from the start of your challenge (For Accumulator challenges this is the 1st month). This will make tracking your progress and submitting your challenge results easier. To do this you will need to enter the last seven digits of your Great Run registration ID, which can be found on your entry confirmation email, and date of birth.

If you prefer to track activity using your own app, that’s fine, just come back and submit your final results when you have completed the challenge.

Great Run Solo challenges are open for all, and we’ve created challenges to suit all ages and fitness levels. For runners there are the 7 or 27 day distance challenges and the monthly accumulator challenge. For younger runners there is the 7k in 7 days challenge.

On completion of you challenge we will send you a shiny Great Run Solo medal to wear with pride. Medals will arrive approx. 2 weeks after you have completed the challenge. For international runners, there is an additional £3.50 charge to cover medal postage.

Mini entrants (3-8 yrs) must run with a parent, each child should be entered into the event. All entrants of the Mini event are sent an Adult bib in their race pack, this is for the accompanying adult to wear on race day.

Junior entrants do not need to be accompanied by an adult although this can be requested upon entry if required, each child should be entered into the event.

Family run entry is per person (Each adult and child). Entrants aged 3-8 yrs must run with a parent and accompanying adults also need to enter.

Yes you can. All entrants of the Mini event are sent an Adult bib in their race pack, this is for the accompanying adult to wear on race day. There will be a question on the entry form for Junior events which ask if you would like someone to accompany the child on race day. If yes, an Adult bib will be sent with the race pack for them to wear during the run. Adult bibs can also be collected from the Great Run information desk on race day.

Family run entry is per person (Each adult and child). Entrants aged 3-8 yrs must run with a parent and accompanying adults also need to enter.

Entrants of the Junior event are sent a race number with a timing chip attached to the back, so we can provide finish times for runners.

The Mini event (age 3-8 years old) isn’t chip timed, it is a fun run for the younger runners.

If you are accepted for any of our events, you do not need to run for the associated charities listed on the entry form or website. You can raise money for any charity/cause of your choice. All you need to do is contact your chosen charity directly and request a sponsorship pack.

If you wish to change the name of the charity you are running for, all you need to do is let your original charity know and then contact you new chosen charity directly for your sponsorship details.

If you selected to run for one of our official charities when completing your entry form, they will be in touch with sponsorship details in due course. If you would like them sooner please contact your chosen charity directly. If you did not select one of our official charities, you will need to get in contact with your chosen charity and request a sponsorship pack.

Unless stated otherwise on the event webpage, all Great Run events are suitable for wheelchair users. There will be a question on the entry form that asks if you are a wheelchair user and if you will be participating in a self-propelled racing wheelchair, or if you will be participating in a standard wheelchair and will be assisted (pushed).

For those who are an assisted (pushed) wheelchair entrant, both the wheelchair entrant and the assistant (pusher) will need to be registered to take part in the event.

We can offer the assistant (pusher) a complimentary entry. Once the wheelchair entrant has secured their own entry, please contact us here to provide the name and contact email address for the guide so we can email them a complimentary online entry form to complete.

Once entered the event, both will be sent a race number/timing chip prior to the event weekend and will be asked to line up towards the rear of the field in their allocated zone colour.

There will be a question on the entry form that asks if you are a wheelchair user and if you are a self-propelled wheelchair entrant or an assisted (pushed) wheelchair entrant.

The events are staged under IPC rules and self-propelled wheelchair athletes must confirm to BWRA minimal classification race system. It is strongly recommended that only experienced wheelchair users attempt the course unaided.

All finishers will receive a finishers’ pack as soon as they cross the finish line. Packs are sorted by size, so please take the t-shirt size you requested on your entry form. Your medal will be inside your finishers’ pack.

Yes, our Great Run Training T-shirts are available in men’s and women’s styles and can be purchased at point of entry. They are available in the following sizes:

Men’s
Small 96cm (38″)
Medium 102cm (40″)
Large 107cm (42″)
XLarge 112cm (44″)
XXLarge 117cm (46″)

Women’s
XSmall 83-87cm (size 8)
Small 88-92cm (size 10)
Medium 93-97cm (size 12)
Large 98-102cm (size 14)
XLarge 103-107cm (size 16)

We aim to get all items delivered within 28 days from the date of the order. Subject to availability.

If your item hasn’t arrived, please contact us here. Please include your name, date of birth and a description of what you have ordered. We will verify your order and give you an update of when you should expect it.

Yes, you can, please return your T-shirt/Hoodie to the address below, you will need to include a covering letter stating your name, your address and what size you would prefer instead, and we will get a replacement sent out to you. You will need to cover the costs of returning it to us. Standard post (1st/2nd class) will be enough, no need to pay extra for special/recorded delivery but we do recommend getting proof of postage.

Great Run Merchandise
PO BOX 557
Gateshead
NE8 9FU

They are available in the following sizes (chest width is shown in inches)

Men’s
Small 96cm (38″)
Medium 102cm (40″)
Large 107cm (42″)
XLarge 112cm (44″)
XXLarge 117cm (46″)

Women’s
XSmall 83-87cm (size 8)
Small 88-92cm (size 10)
Medium 93-97cm (size 12)
Large 98-102cm (size 14)
XLarge 103-107cm (size 16)

We will confirm via email that your return has been received and when you should expect the replacement.

Yes, you can return your item to the address below. Please include a covering letter to confirm that you would like a refund, and please confirm your name and contact email address.

You will need to cover the costs of returning it to us. Standard post (1st/2nd class) will be enough – there’s no need to pay extra for special/recorded delivery, but we do recommend getting proof of postage.

Great Run Merchandise
PO BOX 557
Gateshead
NE8 9FU

We will confirm via email that your return has been received and when you should expect the refund.

The results are sent to the iTab team the week after the event has taken place, so they can start the engraving process. Please email info@mysportingtimes.com if you haven’t received your iTab 14 days after the event weekend. You will need to include your name, the name of the event you took part in and your postal address.

The easiest way to sign up is online, through our individual volunteer form here. Here you can select which event(s) you would like to be a part of, and we will be in touch as and when an opportunity is available for your chosen event.

Please send us an email at volunteers@greatrun.org with your details, where you would like to volunteer and we will be able get back to you directly. There are additional perks to group volunteering that can be discussed.

Great Run events are fantastic opportunities to have fun, meet new people and enhance the race day experience of participants. All volunteers will receive a delicious packed lunch with a drink, and a volunteer technical T-shirt.

We have various exciting roles available depending on the type of event and its location, these vary from marshals in and around the event site (start/finish/baggage) marshals, to drink station marshals and course/crossing point marshals. Start and finish times differ deepening o the type of the event, location and volunteer role. Please let us know any requirements and we will accommodate these where possible.

Once attendance is confirmed, you will be provided with full briefing notes 2 weeks prior to the event date – this will contain the registration time and location, specific role details, an ‘On the day’ contact and detailed safety information.

A really easy way to find and share any precise location. Every 3 metre square has been given a unique combination of three words: a what3words address.

We may use what3words at some events to help you – and your friends and family – find your way around hassle-free. When you see a what3words address, clicking the link will take you to the what3words website or app, if you already have it downloaded. Click “navigate” at the bottom of the screen to get directions straight to that exact location using your preferred navigation app, like google maps.

You can use it to find exact race day locations, to let people know exactly where to find meet you before or after the race, or to find runner number collection points and other key sites like the bag drop. In an emergency you can also use a what3words address to tell 999 exactly where you are.

Glasgow City Council’s Environmental Levy of £2 +VAT (£2.40 per entry) will be added to each Great Scottish Run 10k and Half Marathon entry. This additional charge per person applies to major events like festivals, mass participation events and concerts held in the city’s parks. The levy supports the maintenance and development of the city parks and open spaces ensuring the green spaces and the people who use them benefit.

The My Great Run account section is no longer active on the website.

Great Run Series events no longer require a Great Run login to enter via our booking partner Let’s Do This. If you secured your entry via Let’s Do This and need to change any of your personal details, please contact them here.

If you didn’t secure your entry via Let’s Do This and you need to change any of your personal details, please contact us here.

For access to results from past events you have participated in please click here.

Please contact us here and a member of our team will update this for you

Please confirm the name/date of birth that is currently showing and what you would like it changed to.

Please contact us here to let us know and a member of our team will update this for you

If you registered via LetsDoThis, the changes can be completed by following the below steps:

• Please click here
• Enter your booking ID – this can be found in your booking confirmation email.
• Confirm its you by entering either your email address or date of birth.

You can now edit your booking details in advance of the event. Please be aware that changes made within 6 weeks of the event (10 weeks if you have entered the AJ Bell Great North Run) will not be registered in time.

Please contact us here and a member of our team will update this for you

If you registered via LetsDoThis, the changes can be completed by following the below steps:

• Please click here
• Enter your booking ID – this can be found in your booking confirmation email.
• Confirm its you by entering either your email address or date of birth

You can now edit your booking details in advance of the event. Please be aware that changes made within 6 weeks of the event (10 weeks if you have entered the AJ Bell Great North Run) will not be registered.

Please contact us here and a member of our team can help.

If you registered via LetsDoThis, the changes can be completed by following the below steps:

• Please click here
• Enter your booking ID – this can be found in your booking confirmation email.
• Confirm its you by entering either your email address or date of birth.

You can now edit your booking details in advance of the event.

Please ensure you notify us at least six weeks prior to the event (ten weeks if you have entered the AJ Bell Great North Run) otherwise we will be unable to prevent your race pack from being posted to your old address.

Any undelivered race packs are returned to us so we can forward them on, but should you need to, you can collect a replacement race number and timing chip from the information point on the weekend of the event.

If you would like to amend your estimated running time please contact us here.

If you registered via LetsDoThis, the changes can be completed by following the below steps:

• Please click here
• Enter your booking ID – this can be found in your booking confirmation email.
• Confirm its you by entering either your email address or date of birth.

You can now edit your booking details in advance of the event.

Please ensure you notify us at least six weeks prior to the event (ten weeks if you have entered the AJ Bell Great North Run) otherwise we will be unable to amend. Please see the ‘Zone Start/Wave Allocation’ section below for more details’.

If you would like to change the name of your running club listed on your entry form please contact us here.

If you registered via LetsDoThis, the changes can be completed by following the below steps:

• Please click here
• Enter your booking ID – this can be found in your booking confirmation email.
• Confirm its you by entering either your email address or date of birth.

You can now edit your booking details in advance of the event. Please be aware that changes made within 6 weeks of the event (10 weeks if you have entered the AJ Bell Great North Run) will not be registered in time.

If you would like to change the size of your finishers T-shirt please contact us here.

This is the T-shirt that will be in your finishers pack when you complete the event.

If you registered via LetsDoThis, the changes can be completed by following the below steps:

• Please click here
• Enter your booking ID – this can be found in your booking confirmation email.
• Confirm its you by entering either your email address or date of birth.

You can now edit your booking details in advance of the event. Please be aware that changes made within 6 weeks of the event (10 weeks if you have entered the AJ Bell Great North Run) will not be registered in time.

Small: 36-38″, Medium: 38-40″, Large: 40-42″ or XL: 43-45″

If you would like to change the details of your emergency contact please contact us here.

If you registered via LetsDoThis, the changes can be completed by following the below steps:

• Please click here
• Enter your booking ID – this can be found in your booking confirmation email.
• Confirm its you by entering either your email address or date of birth.

You can now edit your booking details in advance of the event. Please be aware that changes made within 6 weeks of the event (10 weeks if you have entered the AJ Bell Great North Run) will not be registered in time.

There will also be a space on the back of your run number for you to include these details.

If you secured your entry more than 4 weeks before the event date, your race number and timing chip should start to arrive 2 weeks before. If you entered 3 weeks before, it will arrive 1 week prior. If you secured your entry with in the last 2 weeks, it should arrive 5 days before (by the Wednesday of the event week).

If you secure your place after the cut off date for postage, as detailed on the entry form and the event’s website, you will need to collect your run number and timing chip from our information point on the weekend of the event.

Please note, we are unable to post run packs outside of the UK as we cannot guarantee their safe delivery. They are made ready for collection from the information point.

Your race pack should contain your Race Number and Timing Chip to give you an accurate race time. You can attach the race number to your front using safety pins. Please make sure this run number is visible when you take part in your run (don’t cover it).

Once you have received your race pack the most important thing to do now is read all the information provided on the event webpage. This is important race preparation and will ensure your day is more enjoyable.

We will produce an Event Guide for the more detailed event information, that you can download from the event page approx. 2 weeks before the event. This will also be sent in a pre-event email.

Please note, the race number and the number on the back of your timing chip do not need to match.

Runners do not need to register at the information point on event day, they can head straight to the start area.

If your race pack hasn’t arrived by the event weekend please visit the information point to collect a replacement race number and timing chip. Please take proof of your entry with you and/or your booking reference/registration ID.

Please visit the relevant event webpage for the location and opening hours for the information point where race packs can be collected.

Please note:

If you secured your place after the cut off date for postage, as detailed on the event page, you will need to collect your race pack from our information point.

We are unable to send run packs outside of the UK as we cannot guarantee their safe delivery, they are made up ready for collection from our information point at the event.

Your exact start time and wave allocation will be determined by your estimated running time as stated on your entry form. Faster runners will be allocated to the earlier start times. You can see what wave you have been allocated to by looking at the race number, which is sent out in the race pack.

Full details of wave assembly points and start times can be found in your race pack and in the Event Guide which can be downloaded from the event webpage approx. 3 weeks prior to the event weekend.

Runner’s start time and wave allocation are determined by the estimated running time stated on the entry form so please ensure you both choose the same time.

If you find that you have been allocated to a different start time to your friend, the rule is you can move down a wave to run together, but not up. You wouldn’t need to change your run number to do so, you can just assemble in the later wave.

If you’d like to run in a slower wave, you do NOT need to change your race number. All you need to do is assemble in the later wave on race day. Great Run does not need to be notified of your change.

Due to the number of runners taking part in our events, we ask runners not to move to a faster wave (towards the start line). Waves have been allocated by using the estimated time given on your entry form.

If you feel you should be in a faster wave, please contact us here for more details of how you can be moved.

We understand that some participants may prefer not to receive a t-shirt for various reasons, such as personal preferences or environmental concerns. Our tee opt-out policy allows participants to choose not to receive a finishers t-shirt when registering for the event.

Runners who choose to forgo their finisher tee shirt at the point of entry and in lieu of this we will make a donation to the National Trust Woodlands Appeal. Their ambition is to plant and establish 20million trees by 2030. Find out more here.

Yes, you can change your mind and opt-in to receive a t-shirt. However, please note that you must do so at least 6 weeks prior to the event (10 weeks out for the Great North Run).

After this deadline, we are unable to change your entry to allow you to receive a finishers t-shirt on the day of the event.

The deadline is in place to ensure that we have enough time to order and prepare the correct number of t-shirts for participants. This allows us to efficiently manage our resources and logistics for the event.

If you miss the deadline to opt-in for a t-shirt, we may have some remaining items after the event. In this case, we would be happy to send one to you via Royal Mail, but please note that there would be a charge associated with this service.

The Great Run app is a FREE app, providing live tracking on event day. Features include live tracking, push notifications, live leader boards, event day updates and more. Family and friends can see your location and track your progress on the interactive map, with times and current pace updated within seconds of crossing each split point. Simply download the app, claim your profile, and share with family and friends.

Please note: Times posted during the event are Unofficial. Official results are posted upon completion of the event.

Runner information is uploaded right up to the event date, so please do not worry if you are not showing as a participant. Check again on event day.

You can view your race results on the results page here. Make sure the correct event is highlighted and then you can search by your Race Number or Surname.

If you are looking for Great Scottish Run results from 2013 to 2019 you can use our search here.

To view your race results please visit the results page here. Make sure the correct event is selected in the dropdown list and then search by your Race Number or Surname.

If no result is displayed please contact us here and fill out an enquiry form. Please make sure you select RESULT QUERIES as a query topic so your enquiry is sent straight to the results team so they can investigate. You will be asked additional questions which will help them further:

• Your estimated finish time
• The race number you wore on the day
• If you crossed the start or finish line with a friend/family member
• A description of what you were wearing on the day

Please note: timing chips must be worn in accordance with information printed within your pre-race information.

You can see photos of you taking part during the event and download your free certificate on the photos page. Make sure the correct event is selected and then search by your Race Number or Surname.

Unfortunately we cannot guarantee all runners will have a photo of themselves. Picture are tagged by your race number clearly shown on cameras. If your race numbers was obscured in anyway when running past the cameras, it will not pick up.

If no photos are shown please visit Marathon Photos Live website here. In the search field type the name of the event, choose the year from the drop down list and enter your name/race number and there is a section called ‘Search for More Images’. You can upload a photo of yourself or search by what colour clothing you were wearing on the day.

Or, if you ran with a friend, please try entering their Surname or Race Number.

To see photos of you taking part during the event and download your free certificate please visit the photos page. Make sure the correct event is highlighted and then you can search by your Race Number or Surname. You should see photos of you displayed along with a link to download your free certificate.

No, unless specified on the individual event’s website, entries will close at 10am on the Friday of the event weekend, or when the event reaches capacity (whichever is soonest).

Please note, this is for all events except the AJ Bell Great North Run, which has a ballot entry system and then a later closing date for entries secured via a charity.

No, if you have your run number/timing chip you DO NOT need to register on the day of the event.

Unless specified on the events webpage, there are no cut off times. Unfortunately we are under pressure to open roads we have closed, so we do have a race sweep vehicle. This travels at a 17-minute mile pace. If you fall behind this vehicle you will be asked to complete the remainder of the course on the pavement. The finish area will remain open until the last entrant has crossed the finish line.

No, children or unregistered participants are permitted on the course at any time.

Participants must be:

• 14 years of age on the event day to take part in the 5K
• 15 years of age on the event day to take part in the 10K
• 16 years of age on the event day to take part in the 10 mile
• 17 years of age on the event day to take part in a Half Marathon.

You can, yes. We ask that music is on a low volume so that you are aware of things happening around you and please pay attention to instructions from marshals on the day.

Yes there will be. More details about the location will be added to the specific event page.

Before leaving your belongings in the baggage facility, make sure you fill in your baggage label by removing it from your run number and attaching it to your bag.  To gain access to the baggage area and to collect your bag you will need to show your run number. 

Please don’t leave valuables in your bag – this will be a self-service system and although security staff will be present, organisers can’t accept any responsibility for lost or stolen items.  

Details of the road closures in place will be added to the specific event page on the website. Please visit the event page for the event you are taking part in or enquiring about.

Yes, look for the large A-Z banners and stand by the one that corresponds with the first letter of the runners surname.

If a runner decides that they no longer want to take part within 3 days of entering, regardless of reason, we can offer a refund the entry fee. All refunds incur an admin charge of £5 (refund is issued minus £5 admin charge) If the refund applies to a group entry the admin charge is £5 per person.

Contact us here to request your refund. You will need to confirm your full name, date of birth, the name of the event you have entered and confirm that you are requesting an immediate entry cancellation refund. (Please note this applies for all Great Run events aside from the Great North Run, entrants are permitted to withdraw their ballot entry at any point during the open ballot period).

We can offer a refund in the case of an injury or medical issue prevents the participant from taking part in the event. This is only applicable up to 6 weeks before the event (10 weeks if you have entered the Great North Run) and on production of medical certification.

After this time no refund will be offered. Refunds will not be possible for any other eventuality.

Please contact us here to request your refund. You will need to confirm your full name, date of birth, the name of the event you have entered, along with medical certification. We can accept a copy of a medical note, copies of appointment letters, physio notes.

All refunds are subject to a £5.00 administration charge.

For the Great North Run only, you can request a guaranteed entry the following year at the standard entry fee.

A runner who is no longer able to take part, is entitled to reallocate their place in an event to another participant for a fee of £10. This option is only available prior to number allocation and race packs being prepared (6 weeks before the event weekend).

You (the original runner) needs to contact us here to request to exchange the entry and provide the new runner’s name and contact email address. The new runner will be sent instructions of how to secure their entry and paid the £10 fee.

(Please note this applies for all senior Great Run events aside from Great North Run).

This applies for all senior Great Run events aside from Great North Run.

In events where we offer multi distances on the same day, participants can transfer to the shorter distance (subject to there being capacity within the event).

All distance transfer requests should come via our online contact form where the entrant will be issued an online entry token for the shorter distance event, and they are removed from the longer distance event. No admin fee is charged, and no entry fee is refunded.

Once race numbers have been allocated and fulfilment of the race packs has started (approx. 6 weeks prior to the event date), a £5 late distance change admin fee is applied.

For the Great North Run only, if an entrant decides not to run, they are entitled to withdraw their entry and receive an opportunity to buy a guaranteed entry the following year’s event without having to apply through the ballot system (defer their entry).

You will need to pay the standard entry fee for your guaranteed place the following year. Once you’ve committed to defer your entry, you cannot be added back into the event.

You will be contacted in November with instructions of how to register and pay to secure your guaranteed entry into the following year’s event.

More details can be found here

How to request a deferment: 

Before Friday 28th June:
Customers who wish to defer their entry must contact us here to make their request. Please include your full name, date of birth and post code along with the following statement:

I wish to withdraw my entry from the 2024 AJ Bell Great North Run for a guaranteed entry into the 2025 event. I understand I will be contacted via email in November with instructions of how to register and pay to secure the entry.

After Friday 28th June:
Customers who wish to withdraw their entry must do so by completing an online form at https://www.greatrun.org/great-run-terms-and-conditions/great-north-run-entry-withdrawal/. We will guarantee you an entry for the 2025 event providing that you follow the simple instructions before the deadline of 6pm on Saturday 7th September 2024. If we subsequently find that a withdrawn race number has been used, the entrant then forfeits their guaranteed entry in the subsequent years’ event.